Terms and Conditions

Terms & Conditions

All online purchases from NeatoRoboticsMalaysia.com are subject to our terms & conditions. We suggest that you go through them.


All products are brand new and authentic unless stated otherwise.


All purchases from us are handled securely by Malaysia Payment Gateway.

Upon completion of your purchase, Malaysia Payment Gateway will supply us with information of your shipping address as stated in your membership.


Purchases will be dispatched within 7 business day as soon as payments are verified to have been succesfully cleared.

Your purchases may or may not be subject to import duty and miscellaneous fees at the country of destination. NeatoRoboticsMalaysia.com does not accept responsibility for these additional charges.

We deliver using services such as POS LAJU, DHL Express, UPS and FEDEX and should the buyers be away or not available to receive the delivery, buyers will have to contact their respective courier company to arrange for pickup or collection.


We do offer international postage (Outside Malaysia) but a separate postage fee is required. If you want us to post internationally, please contact us to ask for the shipping price, together with the country of destination and ZIP code.


Products returned for consideration of refund or replacement should be in a clean, resellable condition. The costs involved in shipping the item back to us is the buyer’s responsibility. Do bear in mind that refunds DO NOT include shipping fees.

  • Neato Robotics Malaysia
  • Unit 30-3, Red Carpet Avenue, Encorp Strand, Jalan PJU 5/22
  • Kota Damansara, 47810, Petaling Jaya, Malaysia
  • Office: +603-6142 2288
  • Mobile: +6019-625 2288